q989 · Legal
This Privacy Policy explains what personal information q989 collects when you use the platform, how that information is used, who it may be shared with, and what controls you have over your own data. Please take a few minutes to read it.
At a Glance
Registration details, identity verification documents, payment information, device data and gameplay activity — only what is needed to run the platform properly.
To operate your account, process deposits and withdrawals in PKR, verify your identity, prevent fraud and fulfil any applicable legal obligations.
Payment processors (JazzCash, Easypaisa, Raast), identity verification providers and game suppliers — never sold to advertisers or third-party marketers.
You can request access to your data, ask for corrections, request deletion of your account, and opt out of non-essential communications at any time.
Plain language notice: This Privacy Policy is written to be clear and readable, not to bury important details in legal language. If any section is unclear or you have a specific question about your data on q989, the contact details are in Section 13.
q989 ("we", "us", "the platform") operates q989.app and the associated services including sports betting, casino games, slots, the VIP programme and all account-related functions. As part of operating these services we collect and process personal information about registered players and users of the platform.
This Privacy Policy sets out in plain terms what personal data we collect, the specific purposes for which we use it, under what circumstances it may be shared with third parties, and what rights you have in relation to your own data. By registering an account on q989 you acknowledge that you have read and understood this policy.
This policy should be read alongside the q989 Terms and Conditions, which govern your use of the platform as a whole.
The personal information we collect falls into the following categories depending on how you interact with q989:
When you create an account on q989 you provide your full name, date of birth, contact details (email address and mobile number), and a username and password. This information is required to open and maintain your account. Without it, registration cannot be completed.
Before processing withdrawal requests or where required by our fraud prevention procedures, we may request copies of identity documents — typically a government-issued national identity card or passport — and proof of your payment method. These documents are used solely for verification purposes and are handled with strict access controls.
We record all deposit and withdrawal transactions on your account including amounts, timestamps, payment method identifiers and transaction reference numbers. This data is necessary for account management, dispute resolution and fraud prevention. We do not store full payment card numbers or mobile banking PINs — payment processing is handled by certified third-party payment providers.
We maintain records of your gameplay on q989 including bets placed, games played, session durations and wagering amounts. This data is used for account management, responsible gaming monitoring, bonus administration and platform improvement.
When you access q989 from any device we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution and connection type. This information is used for security purposes, fraud detection and to ensure the platform functions correctly across different devices and network conditions — which matters practically for players accessing q989 on mobile in Pakistan across varying network coverage.
If you contact q989 support, we retain records of those communications including the content of messages, timestamps and the outcome of any queries raised. This allows us to follow up on issues and maintain a consistent service record for your account.
| Data Category | Examples | Collected At |
|---|---|---|
| Registration | Name, DOB, email, phone | Account creation |
| Identity Verification | ID card, passport scan | KYC process |
| Financial | Transaction records in PKR | Each deposit/withdrawal |
| Gaming Activity | Bets, spins, session time | Continuous during play |
| Device/Technical | IP address, browser, OS | Each platform access |
| Communications | Support messages | When you contact support |
We use the personal information we collect for the following specific purposes:
We do not use your personal information for unsolicited third-party marketing. If you receive any communication from q989, it relates to your account, a transaction, a promotion you have opted into or an important policy update.
All financial transactions on q989 are conducted in PKR. Payment processing is handled by the relevant payment service providers — JazzCash, Easypaisa, Raast and banking partners — who operate their own secure processing infrastructure. q989 receives confirmation of successful transactions and the associated reference data but does not store your full mobile banking credentials, card numbers or banking PINs.
Transaction records including deposit amounts, withdrawal amounts, dates and payment method references are retained on your account for the period described in Section 7. These records are available to you through your account transaction history.
q989 does not sell personal data to third parties. We do not share your information with advertisers or external marketers. The circumstances under which your data may be shared with third parties are limited to the following:
All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.
q989 uses cookies and similar browser-based tracking technologies to operate the platform correctly and improve the experience for users. Cookies are small text files placed on your device when you access a website. They are not harmful and do not contain personal information in themselves.
The types of cookies used on q989 include:
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the platform's ability to maintain your login session and may prevent certain functions from working.
We retain personal data for as long as your account is active and for a reasonable period thereafter to handle any pending transactions, disputes or queries. Financial transaction records are retained for a minimum period to meet standard record-keeping requirements. Identity verification documents are retained for the minimum period required by applicable verification standards.
When you request account deletion, we will delete or anonymise your personal data within a reasonable period, subject to retaining the minimum records required for legal compliance and dispute resolution purposes.
q989 applies technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include encrypted connections (HTTPS) for all platform pages, secure storage for sensitive data including identity documents, access controls limiting which staff can view account information, and monitoring for unusual access patterns.
Two-factor authentication is available for your q989 account and we recommend enabling it from your account security settings. This adds an additional verification step when logging in from a new device, reducing the risk of unauthorised access even if your password is compromised.
While we apply reasonable security measures, no system is completely impenetrable. If you have reason to believe your account has been accessed without authorisation, please change your password immediately and contact support.
As a registered player on q989 you have a number of rights in relation to your personal data. These are set out below:
You can request a copy of the personal data we hold about you. Requests are processed within a reasonable timeframe.
If any personal data we hold is inaccurate or incomplete, you can request that we correct it. Contact support to submit a correction request.
You can request deletion of your account and associated personal data, subject to minimum retention requirements for financial records.
You can object to your data being used for any purpose beyond account operation and legal compliance, including opting out of optional communications.
You can request a copy of your personal data in a structured format that you can transfer elsewhere, where technically feasible.
In certain circumstances you can request that we limit how we process your data while a dispute or correction request is being resolved.
To exercise any of these rights, please contact q989 support through your account dashboard or using the email address shown in the footer of this page. We will respond within a reasonable period. Requests that are clearly unfounded or excessive may be declined with an explanation.
q989 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If during identity verification or at any other point we have reason to believe an account holder is under 18, the account will be suspended immediately and any balance held pending investigation. If you believe a minor has registered on q989, please contact support immediately.
The q989 platform does not contain links to external third-party websites or services in its main navigation or content areas. Game content is delivered within the q989 platform environment. Where third-party services are used (payment processors, identity verification, game providers), they operate under their own privacy policies in addition to the data-sharing restrictions we impose contractually. q989 is not responsible for the privacy practices of payment providers you use to fund your account — please review their policies separately.
q989 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, updates to applicable standards, or improvements in transparency. Where changes are material, we will notify registered players through the platform before the updated policy takes effect. The "Last updated" date at the top of this page indicates when the current version was published.
Continued use of q989 after an updated Privacy Policy has come into effect constitutes acceptance of the revised terms. We recommend reviewing this policy periodically.
If you have questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how your personal information has been handled on q989, please contact the support team through the support section in your account dashboard. You can also reach us by email — the address is shown in the footer of this page.
For account closure or data deletion requests, please state clearly in your message that you are requesting account closure and data deletion so the request can be processed by the correct team promptly.
For responsible gaming queries, please visit the dedicated Responsible Gaming section where self-exclusion and limit-setting tools are also available directly.
Our Commitments
All pages and transactions on q989 are served over HTTPS with encrypted connections. Your account credentials, payment details and personal data are never transmitted in plain text.
Your personal information is used to run your account and process your transactions — nothing more. q989 does not sell player data to marketers, ad networks or any commercial third parties.
Deposits and withdrawals through JazzCash, Easypaisa and Raast are handled by those providers' own secure systems. q989 does not store mobile banking PINs or full payment credentials.
Every q989 account supports two-factor authentication, which adds a second verification step when logging in from a new device. We recommend enabling it from your account settings.
Identity verification documents and sensitive account data are accessible only to authorised personnel with a specific business need. Access is logged and audited.
This Privacy Policy is reviewed and updated when needed to reflect how q989 operates. Material changes are communicated to registered players before they take effect.
Your Account Awaits
Your data is handled with care, your PKR payments are processed securely, and your account is yours to control. Register in minutes and start with sports betting, slots or live casino.
By registering you confirm you are 18+ and have read the q989 Privacy Policy and Terms and Conditions.