1. Home
  2. FAQ

q989 · Help Centre

q989 FAQ – Your Questions Answered

Everything you need to know about registering, depositing in PKR, placing bets on cricket and PSL, withdrawing to JazzCash or Easypaisa, playing slots and managing your account — all in one place.

40+
Questions Covered
7
Topic Categories
PKR
Account Currency
18+
Adults Only

Jump to a topic:

Account & Registration Deposits Withdrawals Betting & Sports Slots & Casino VIP & Bonuses Responsible Gaming
Topics
Account & Registration Deposits Withdrawals Betting & Sports Slots & Casino VIP & Bonuses Responsible Gaming
Create Account Login Responsible Gaming Withdrawal Info VIP Programme

Account & Registration

Account & Registration

Visit the Register page and fill in your name, date of birth, mobile number, email address, username and password. The process takes under two minutes. You must be 18 years or older. Once you submit, a verification code is sent to your mobile number — enter it to activate your account and you are ready to deposit.

Yes — you must be 18 years of age or older. By completing registration you confirm this. q989 may ask for age verification documents at any time, and accounts where age cannot be confirmed will be suspended until it is resolved.

No. Each person is allowed one account only, registered in their own name with accurate personal details. Duplicate accounts are a breach of the Terms and Conditions. If duplicate accounts are found, they may be closed and balances held pending review. If you have forgotten your login details, recover your original account using the password reset option rather than creating a new one.

Click "Forgot password?" on the Login page. Enter your registered mobile number or email. A reset code or link will be sent to you. Enter the code, set a new password and log back in. If you no longer have access to your registered number, contact q989 support with your identity details for account recovery.

Before your first withdrawal, you need to verify your identity. Go to Account Settings and upload a clear photo or scan of your CNIC (Computerised National Identity Card) or passport. Both sides of the CNIC are typically required. Verification is usually processed within one business day. Having your documents ready from the start avoids delays when you want to withdraw.

Account suspensions are usually triggered by unusual activity flags, failed identity verification, duplicate account detection or a self-exclusion that is still active. Contact q989 support through your account dashboard, providing your registered name, mobile number and email. Most cases are resolved promptly once identity is confirmed.

Deposits

Deposit Questions

q989 supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets. All transactions are processed in PKR. JazzCash and Easypaisa deposits are typically the fastest option for Pakistani players and credits to your q989 wallet appear almost instantly after the transaction is approved in your mobile app.

JazzCash and Easypaisa deposits are credited within seconds of the transaction being approved on your mobile. Bank transfers typically take a few hours to one business day depending on your bank. Card deposits vary by provider. If a deposit does not appear after the expected time, check your JazzCash or Easypaisa transaction history first to confirm the transaction went through, then contact support with the transaction reference number.

The minimum deposit amount varies by payment method and is shown clearly in the cashier section when you select your preferred method. q989 does not charge deposit fees on its end. Your payment provider may apply their own small transaction charges — these are outside q989's control.

Yes. Daily, weekly and monthly deposit limits in PKR can be set from Account Settings under the Responsible Gaming section. A limit reduction applies immediately. An increase requires a mandatory waiting period — this is intentional and cannot be bypassed. Setting a deposit limit before you start playing each week is a practical habit recommended on the Responsible Gaming page.

Withdrawals

Withdrawal Questions

Go to the Cashier section and select Withdrawal. Choose JazzCash or Easypaisa as your withdrawal method. Your registered mobile number must match your JazzCash or Easypaisa account number. Enter the PKR amount and confirm. Withdrawal requests for verified accounts are processed on the same business day under normal conditions. Funds typically land in your mobile wallet within a few hours of processing. For more detail, see the Withdrawal page.

Common reasons for delays include: identity verification not yet completed, a pending active bonus with wagering requirements attached, a withdrawal request submitted outside business hours, or a payment provider processing delay on the receiving end. Log in and check the status in your transaction history. If the status shows approved on q989's end but funds have not arrived, contact your JazzCash or Easypaisa provider with the transaction reference.

Minimum and maximum withdrawal amounts are shown in the cashier when you initiate a withdrawal request. These may vary by withdrawal method. Large withdrawal amounts may require additional verification steps, which is standard across most online platforms. The amounts are shown clearly before you confirm the request.

No. Identity verification — submitting your CNIC or passport — is required before your first withdrawal can be processed. This is a standard requirement for all online financial platforms. Completing verification early, ideally shortly after you register, means there is no delay when you want to withdraw your winnings later.

Betting & Sports

Betting & Sports Questions

Yes — cricket is one of the primary sports on q989. Pakistan international matches, Pakistan Super League (PSL), T20 World Cup, Asia Cup and other major cricket tournaments are all covered. You can bet pre-match or in-play during live matches. Markets include match winner, top batsman, over/under runs, fall of next wicket and many more depending on the fixture.

Football is the second most popular betting sport on q989, covering major leagues and international tournaments. Esports markets including popular titles are also available. Additional sports are listed on the Betting page — the available markets update based on the current sporting calendar.

Cash-out availability depends on the specific market and event. Where cash-out is available, the option appears on your open bets during the live match. The cash-out value changes in real time based on current match conditions. Not all markets support cash-out — this is shown clearly in the bet slip.

Match abandonment rules depend on the specific market rules stated at the time of placing your bet. For most markets, if a match is abandoned before the required number of overs are completed, the bet is voided and your stake is returned. Full rules for each market type are shown in the betting section before you confirm any bet.

q989 displays odds in decimal format by default, which is the most common format for Pakistani online betting. If you prefer a different format, the odds display preference can be changed in your account settings. Decimal odds show your total return per PKR staked including your original stake — for example, odds of 2.50 mean a PKR 1,000 stake returns PKR 2,500 if it wins.

Slots & Casino

Slots & Casino Questions

Yes. Every slot game on q989 uses a certified Random Number Generator (RNG), which means each spin's outcome is determined independently and randomly. Previous results have no influence on the next spin — this is a mathematical certainty of RNG-based games. The RNG systems used by q989's game providers are tested by independent technical laboratories to confirm they meet fairness standards.

RTP stands for Return to Player — it is the percentage of total stakes that a slot game returns to players over a very large number of spins. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered over millions of spins. RTP is a statistical average over the long term, not a guarantee for any individual session. Higher RTP means less of an edge for the house on average. RTP percentages for each game are displayed in the game's information panel.

Log into your account and navigate to the Game Lobby. The Live Casino section shows all currently streaming tables — roulette, baccarat, blackjack and live game show formats. You need a funded PKR account to join a live table. The stream quality adjusts automatically based on your internet connection, so it is usable on standard Pakistani mobile data.

Yes. The q989 platform is fully optimised for mobile browsers on Android and iOS. All games — slots, live casino and table games — are playable on mobile without needing a separate download. Given that most players in Pakistan access the internet primarily via mobile, the mobile experience is treated as the main platform. Visit q989.app on your mobile browser and log in normally.

VIP & Bonuses

VIP & Bonus Questions

Your q989 account automatically accumulates VIP points every time you play — whether that is betting on cricket, spinning slots or playing at a live casino table. As your points balance grows you progress through VIP tiers, each unlocking additional benefits including faster withdrawal processing, higher withdrawal limits, exclusive bonuses and dedicated support access. Full tier details are on the VIP page.

Wagering requirements specify how many times you need to wager a bonus amount before it converts to real withdrawable PKR. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place a total of PKR 20,000 in qualifying bets before the bonus balance becomes withdrawable. The wagering requirement, qualifying games and deadline are always shown in the individual bonus terms when the promotion is active.

Log into your account and go to the Promotions or Bonuses section. You will see a list of all active bonuses including the current wagering progress, remaining balance and expiry date. If a welcome bonus was applied at registration, it will be visible here with its specific terms.

Responsible Gaming

Responsible Gaming Questions

q989 provides deposit limits (daily, weekly or monthly in PKR), session time reminders, a cooling-off/time-out feature (24 hours up to 30 days) and self-exclusion (6 months to multiple years). All tools are in Account Settings under Responsible Gaming. Reducing a limit applies immediately; increasing a limit has a mandatory waiting period. Full guidance is on the Responsible Gaming page.

Self-exclusion suspends your q989 account for a chosen period — typically 6 months, 1 year or longer. During self-exclusion you cannot deposit, play or withdraw. Your PKR balance is held securely and returned after the exclusion period ends and your identity is re-verified. Self-exclusion cannot be reversed before the period ends — this is deliberate so that a difficult moment does not undo the decision you made when you were thinking clearly.

The most important first step is to stop and be honest with yourself. Use the self-exclusion tool from Account Settings to put distance between you and the platform for an extended period. Tell someone you trust — a family member or close friend — about what is going on. Read the self-assessment questions on the Responsible Gaming page. Most people who manage problem gambling successfully say they acted earlier rather than later. There is no shame in using the tools available — they are there for exactly this purpose.

Start with a calm, honest conversation — mention specific things you have noticed rather than making general accusations. Share the self-assessment questions on the Responsible Gaming page with them. If they are willing, support them in setting limits or using the self-exclusion tool on their account. You can also contact q989 support with their account details to request a restriction to be placed on their account on their behalf.

About This FAQ Page

This page covers the questions that q989 players in Pakistan ask most often — from getting set up to managing their account and playing responsibly. The answers here are written to be clear and direct. If you find that something is not covered, the support section inside your account is the right place to raise it directly with the team.

A few things worth knowing before you dive in: q989 accounts are denominated in PKR, which means all deposits, bets, winnings and withdrawals happen in Pakistani Rupees with no currency conversion involved. The platform supports JazzCash, Easypaisa, Raast and bank transfer as payment methods, which between them cover the way most Pakistani players prefer to handle online transactions.

Cricket naturally comes up a lot in the betting questions below — Pakistan internationals, PSL fixtures and T20 tournaments are among the most actively bet markets on q989. If you are primarily here for cricket betting rather than casino games, the Betting and Sports section below is probably the most useful starting point. If you are mainly interested in slots, the Slots and Casino section covers how the RNG works, what RTP means and how to access live casino.

New to q989? Start with the Account and Registration section to get your account set up. Once you are registered and verified, the Deposits section explains how to fund your PKR wallet via JazzCash or Easypaisa in under a minute.

Security and Account Safety Notes

A few general account security points that are worth mentioning outside of the specific FAQ answers: q989 will never contact you and ask for your password. If you receive a message asking for your credentials — via SMS, WhatsApp or any other channel — treat it as suspicious and do not respond. Your password is for your use only.

Enable two-factor authentication from your account settings if it is not already active. This adds a second verification step when logging in from a new device and significantly reduces the risk of unauthorised access even if your password is somehow compromised elsewhere. Given that your q989 wallet holds real PKR, this is worth the 30 seconds it takes to set up.

Quick Access

Explore q989

Got your questions answered? Here is where to go next on q989.

Cricket & PSL Betting

Pakistan internationals, PSL, T20 and live in-play markets. Bet on the game ball by ball from your PKR account. Visit the Betting page.

Slots & Live Casino

500+ slot titles and live casino tables streamed in real time. All slots use certified RNG. Browse the Game Lobby.

Fast PKR Withdrawals

Verified accounts withdraw to JazzCash or Easypaisa same business day. See full process on the Withdrawal page.

VIP Programme

Earn points automatically as you play. Unlock faster withdrawals and exclusive bonuses as you progress. Explore VIP tiers.

Responsible Gaming

Deposit limits, session reminders and self-exclusion are all available from your account settings. Read the full Responsible Gaming guide.

Mobile-First Platform

q989 works on any Android or iOS browser. No download needed. All features — betting, slots, withdrawals — are available on mobile data. Try the Platform page.

Ready to Play?

Join q989 – Registration Takes Two Minutes

Create your free PKR account, deposit via JazzCash or Easypaisa and start betting on cricket and PSL or exploring 500+ slot games today.

Register Free Account Login to My Account

18+ only. Gaming involves financial risk. Play within your budget. Read our Responsible Gaming guidelines.